AI NEW TECH
Swoop Web Bot
A chatbot that provides general University information to help students navigate the
U.
Overview & Objective
Resources students need to make critical decisions about their university experience
(i.e., deadlines, offices, registration dates) are decentralized across campus. The
Swoop Web Bot is a focused web bot that aggregates University of Utah general information
and surfaces it through an approachable chat interface to help students quickly gather
the information they need to make choices more efficiently.
Swoop is a part of the A.I.I.’s growing suite of specialized chatbots (UBot, UGuide) that are specifically trained to close gaps in student success by providing targeted,
highly personalized responses in an accessible, deployable, and scalable way.
Partners
The A.I.I. is partnering with Mainstay to train and test the Web Bot on University-specific content.
Funders
Status & Next Steps
Swoop is deployed on The Office of Undergraduate Studies’ websites and is undergoing testing and iterative improvement including the evaluation of AI enhancements.
Approach
Web bots are typically trained on a static script that limits their ability to provide personalized responses. They can give specific answers, but those responses are often too general to be helpful. The A.I.I. and Mainstay are currently investigating and evaluating AI enhancements to help Swoop be more response to inquiries so that it can respond more intelligently, fluidly, and accurately.
Details
This is a second iteration of Swoop that is currently being tested with the exploration on how to make it more widely available.
Contact
Jim Agutter agutterja@design.utah.edu
Resources
Swoop is currently live on the Office of Undergraduate Studies’ website
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